Privacy Policy
Effective Date: March 22′ 2025
Last Updated: March 22′ 2025
Welcome to the website of Dr. Neeti’s Physio Care & Rehab (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, book appointments, fill out forms, or use our tele consultation services.
1. Information We Collect
We collect information in the following ways:
a) Personal Information You Provide
When you interact with our website (including filling out forms, booking consultations, or subscribing to our blog), we may collect:
- Full name
- Phone number
- Email address
- Appointment date & time
- Selected services
- Health-related comments or questions (optional)
- Any other information voluntarily submitted via forms or chat
b) Tele Consultation Data
During virtual sessions, we may collect:
- Health history relevant to your treatment
- Current symptoms, diagnosis, or progress notes
- Audio/video interactions (not recorded unless explicitly stated)
- Prescription or treatment recommendations
c) Automatically Collected Data
Like most websites, we collect basic information for functionality and analytics:
- IP address
- Browser type
- Pages visited
- Time spent on pages
- Referring website
- Device information
d) Cookies & Tracking Technologies
We use cookies to:
- Enhance user experience
- Analyze traffic with tools like Google Analytics
- Remember form inputs and preferences
You can disable cookies through your browser settings.
2. How We Use Your Information
Your data is used only to:
- Provide services (consultation, rehab, follow-ups)
- Contact you about appointments or inquiries
- Respond to questions or feedback
- Send educational or promotional updates (with your consent)
- Improve website experience and services
- Comply with medical/legal obligations
We do not sell or rent your personal data to any third parties.
3. Tele Consultation & Health Information
All health-related information provided through tele consultation is handled in accordance with Indian healthcare privacy standards and international ethical guidelines (where applicable).
Any information you share is:
- Confidential between you and the assigned physiotherapist
- Stored securely, only for record-keeping and follow-up care
- Not recorded or shared unless required for your treatment or by law
4. Third-Party Tools & Integrations
We may use third-party tools and services to streamline our processes. These may include:
- Forminator (WordPress Plugin): For collecting form submissions
- Trello: To manage appointment scheduling and internal coordination
- Google Analytics / Search Console: To track website traffic and performance
- WhatsApp or SMS: For appointment reminders or support
All third-party tools are expected to maintain their own privacy and security compliance.
5. Data Storage & Security
We take reasonable technical and organizational measures to protect your data, including:
- HTTPS secure encryption
- Firewall-protected servers
- Role-based access for internal staff
- Periodic data reviews and updates
Form data is stored securely on our WordPress website and/or connected tools (e.g., Trello or cloud services).
6. Your Rights & Choices
You have the right to:
- Request a copy of the personal data we hold about you
- Request corrections or updates to your data
- Ask us to delete your data (subject to medical/legal requirements)
- Withdraw consent for marketing emails
- Opt out of cookie tracking via your browser
To exercise any of these rights, contact us at:
📧 neetichristian.physio@gmail.com
📞 +91 95865 93732
7. Children’s Privacy
Our website and services are not directed to children under 13. If we learn that we have collected personal data from a child under 13 without parental consent, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. The updated version will be posted on this page with a revised “Last Updated” date.
9. Contact Us
If you have any questions or concerns regarding this policy or how your data is handled, please contact us at:
Dr. Neeti’s Physio Care & Rehab
📍 GF-20, Sunrise Mall, Nr. Mansi Char Rasta, Vastrapur, Ahmedabad
📧 neetichristian.physio@gmail.com
📞 +91 95865 93732
🌐 https://drneetikalisha.com/